Refund Policy

Methods of Payment

The George Hotel have chosen WorldPay to manage the processing of payments through our website. WorldPay’s e-commerce solutions are secure and easy to use.

With WorldPay you are provided with a variety of options for payment such as Visa, MasterCard, all the major credit cards and debit cards.

What if my card is refused?

Cards are not refused by The George Hotel but by your bank or card issuer. There could be many reasons this may happen and we suggest you contact your card issuer in the first instance if you incur a problem with your payment being declined.

Deposits

If a deposit is required for your booking this is non refundable and non-transferable. You booking will not be confirmed until the requested deposit has been received. The George Hotel reserves the right to remove any provisional bookings within 14 days of initial enquiry.

Cancellation Policy

In the unfortunate event that you can not make your booking please contact the hotel before midday of the day prior to your arrival. If you do not cancel your booking you will be classed as a no show and will be charged in full for the cost of the first night of your stay.

Refund Policy

For all refunds due to an error in your payment amount please email: accounts@thegeorgehotelpenrith.co.uk quoting your Booking Reference number (this will have been emailed to you when you successfully made a payment), full name, contact number and reason for requesting a refund. Our accounts department will deal with your query at the earliest possible opportunity.

Dear Customers

You will notice subtle enhancements to our cleaning and sanitising schedules designed to keep our staff and you safe during your time with us. Allowing you to concentrate on enjoying your time away.

We have endeavored to provide as normal as possible experience however there will be signage from the car park and throughout the buildings clearly providing directional flows supplemented with distancing indicators to avoid any misunderstanding between other guests and our staff. Where appropriate staff will be wearing protective personal equipment including gloves, aprons and face masks. Reception desks have been fitted with clear screens and hand sanitising stations are located throughout the hotel. Our management team will be highly visible, on hand to ensure a pleasant environment.

As you can imaging everyone at Everbright Hotels is really looking forward to welcoming you. We thought you would like to know some of the measures we have undertaken that underpin our staff confidence we can maintain a safe and enjoyable atmosphere for our reopening on Saturday 1st August.

We have 3 levels of endorsement of the protocols guiding our safe working practices;

  • World Travel & Tourism Council – “Safe Travels” stamp of approval
  • Visit Britain – “We’re Good to Go” kite mark. Supported with a public information campaign “Know Before You Go” highlighting What’s on and facilities available locally.
  • Quality in Tourism – “Safe, Clean & Legal” accreditation endorsed by UK Government, UK Hospitality and insurance companies.

You will see these logos on the door seal when you first use your bedroom. Providing you with a guarantee of cleanliness and safety.

In addition to achieving these benchmark standards we have also decided to further reinforce our commitment to the health and wellbeing of staff and customers through appointing a Group Environmental Manager, an experienced Environmental Health Officer who will help to constantly monitor performance. Plus, we have supplied cutting edge Ozone Sanitising Technology at all hotels. This will provide an additional layer of protection to employees and guests. It will also enable us to disinfect deliveries in a safe and consistent manner in addition to safely sanitise menus, stationery, keys and postage.

The introduction of these protocols would not have been possible without the collaboration of our wonderful staff who have remained resolute and determined to only welcome you back as and when safe to do so.

General Manager - David Hobson
info@thegeorgehotelpenrith.co.uk