Dear Customers

You will notice subtle enhancements to our cleaning and sanitising schedules designed to keep our staff and you safe during your time with us. Allowing you to concentrate on enjoying your time away.

We have endeavored to provide as normal as possible experience however there will be signage from the car park and throughout the buildings clearly providing directional flows supplemented with distancing indicators to avoid any misunderstanding between other guests and our staff. Where appropriate staff will be wearing protective personal equipment including gloves, aprons and face masks. Reception desks have been fitted with clear screens and hand sanitising stations are located throughout the hotel. Our management team will be highly visible, on hand to ensure a pleasant environment.

As you can imaging everyone at Everbright Hotels is really looking forward to welcoming you. We thought you would like to know some of the measures we have undertaken that underpin our staff confidence we can maintain a safe and enjoyable atmosphere for our reopening on Saturday 1st August.

We have 3 levels of endorsement of the protocols guiding our safe working practices;

  • World Travel & Tourism Council – “Safe Travels” stamp of approval
  • Visit Britain – “We’re Good to Go” kite mark. Supported with a public information campaign “Know Before You Go” highlighting What’s on and facilities available locally.
  • Quality in Tourism – “Safe, Clean & Legal” accreditation endorsed by UK Government, UK Hospitality and insurance companies.

You will see these logos on the door seal when you first use your bedroom. Providing you with a guarantee of cleanliness and safety.

In addition to achieving these benchmark standards we have also decided to further reinforce our commitment to the health and wellbeing of staff and customers through appointing a Group Environmental Manager, an experienced Environmental Health Officer who will help to constantly monitor performance. Plus, we have supplied cutting edge Ozone Sanitising Technology at all hotels. This will provide an additional layer of protection to employees and guests. It will also enable us to disinfect deliveries in a safe and consistent manner in addition to safely sanitise menus, stationery, keys and postage.

The introduction of these protocols would not have been possible without the collaboration of our wonderful staff who have remained resolute and determined to only welcome you back as and when safe to do so.

General Manager - David Hobson
info@thegeorgehotelpenrith.co.uk